| | | | | | | | CITY OF PEORIA, ARIZONA
COUNCIL COMMUNICATION | Agenda Item: 21R. |
| Date Prepared: 11/12/2025 | Council Meeting Date: 11/18/2025 |
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| | | | | | | | | TO: | Mike Faust, City Manager
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| | | | | | | | THROUGH:
| Mike Faust, Deputy City Manager |
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| | | | | | | | | FROM:
| Chris Hallett, Neighborhood and Human Services Director
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| | | | | | | | SUBJECT:
| Transit Policy, Transportation Network Company, On-Demand Service |
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| | | | | | | | Purpose:
Discussion and possible action to authorize: (a) the procurement and implementation of dispatching software, (b) the replacement of the WeRIDE microtransit service, and (c) the operational changes to reduce reliance on Valley Metro.
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| | | | | | | | Summary:
Peoria Transit currently delivers local Dial-A-Ride (ADA and Non-ADA) and the WeRIDE microtransit service under a next-day reservation model. This approach constrains same-day mobility, drives higher operating costs, and limits the ability to scale efficiently. The proposed revamp transitions the system to true on-demand service supported by modern software and a structured TNC partnership. The change improves rider experience (shorter waits, same-day access, no shared rides), expands service elasticity, and contains costs as demand grows.
Pending Council approval, the modifications will result in the following over the course of a fiscal year:
Software Upgrade (On-Demand Platform)
- One-time implementation: $200,000
- Ongoing annual maintenance: $35,000
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Program Replacement
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Estimated Trips
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Estimated Gross Cost
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Estimated Savings
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*WeRIDE*
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8,247
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$1,177,067
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-
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Uber/Lyft
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-
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$123,705
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($1,053,362)
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Reduced Dependency
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Estimated Trips
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Estimated Gross Cost
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Estimated Savings
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*Valley Metro*
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1,326
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$101,757
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-
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Uber/Lyft
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-
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$19,890
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($81,867)
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| | | | | | | | Staff Recommendation:
Staff recommends approving the Peoria Transit Revamp to implement on-demand software, replace WeRIDE with a subsidized Transportation Network Company (TNC - Uber/Lyft) program, and reduce overflow reliance—delivering same-day mobility and substantial cost savings.
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| | | | | | | | Fiscal Analysis:
Software: $200,000 one-time; $35,000 annual thereafter.
Service Conversion Savings: Replace WeRIDE with TNC subsidy saves $1.05M/year.
Overflow Reduction: Additional savings by shifting eligible overflow to TNC.
Net Effect: Significant ongoing cost avoidance while improving service quality and scalability. |
| | | | | | | | Contact Name and Number:
Chris Hallett, Neighborhood & Human Services Director, (623) 773-7955 |
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